CareLoop
Retention OS
Operations Cockpit
Tenant Context
Zimmermann Group
tenant_clp_zimmermann_001
RLS enforced
LIVE OPS

Dashboard

Zimmermann Group/PHI-free synthetic data/RLS enforced
Recovery Queue

Act on the patients most likely to miss, churn, or leak revenue.

Today's patient actions are ranked by appointment urgency, outreach attempts, engagement, churn risk, and LTV impact.

Zimmermann Group / PHI-free synthetic data / tenant scope enforced
Active cases
5
Critical
1
Revenue at risk
$2,740
critical riskpriority 210due today
pat_syn_1299
Revenue at risk
$920
$-180 LTV delta
Risk reason
3 outreach attempts with no completed recovery.
Next best action
Escalate recovery sequence
no-showToday 11:00/Post-care review/3 attempts
critical riskpriority 173overdue
pat_syn_1418
Revenue at risk
$0
$-420 LTV delta
Risk reason
Critical churn risk with 18/100 engagement.
Next best action
Suppress duplicate reminders
churnedYesterday 17:30/Retention outreach/4 attempts
high riskpriority 166due today
pat_syn_1042
Revenue at risk
$1,820
+$320 LTV delta
Risk reason
SMS failed 18m ago; next action is call attempt.
Next best action
Recovery attempt in 12m
at-riskToday 14:30/Dermatology follow-up/2 attempts
critical riskpriority 159due today
pat_syn_1622
Revenue at risk
$0
+$0 LTV delta
Risk reason
3 outreach attempts with no completed recovery.
Next best action
Escalate recovery sequence
no-showToday 10:40/Recovery outreach/3 attempts
Revenue at Risk
$2,740
5 actions queued
Recovery Rate
29%
+6.2% from last cycle
Critical Patients
1
5 active recovery cases
Lifecycle Events
138
+18.4% vs baseline
SERVER PIPELINE

Backend Flow

Step 1
Route Handler
live
Step 2
Tenant Guard
live
Step 3
Lifecycle Service
live
Step 4
Event Emitter
live
Step 5
BullMQ Worker
live
Step 6
Audit Log
live
Step 7
Realtime Dashboard
live
Step 8
Webhook Dispatcher
live
EVENT SPINE

Realtime lifecycle feed

recovery.attempted13:44:12
pat_syn_1042/tenant_clp_zimmermann_001webhook.pending
queue.job_scheduled13:41:03
pat_syn_1187/tenant_clp_zimmermann_001webhook.delivered
ai.context_generated13:36:27
pat_syn_1187/tenant_clp_zimmermann_001webhook.emitted
recovery.succeeded13:31:49
pat_syn_1334/tenant_clp_zimmermann_001webhook.delivered
appointment.booked13:22:14
pat_syn_1042/tenant_clp_zimmermann_001webhook.delivered
ltv.updated13:17:02
pat_syn_1334/tenant_clp_zimmermann_001webhook.failed
RECOVERY ENGINE

Queue health

Recovery success rate
29%
Active
2
Succeeded
2
Failed
2
PATIENTS AT RISK

Retention worklist

PatientEngagementChurn RiskLTV DeltaLast InteractionNext Action
Mara Ellison
pat_syn_1042
54/100
at-risk+$320SMS reminder ignored 18m agoRecovery attempt in 12m
Nina Calder
pat_syn_1299
31/100
no-show$-180No response after 3 attemptsEscalate recovery sequence
Elena Ford
pat_syn_1418
18/100
churned$-420Recovery failed after max attemptsSuppress reminder storm